Refund policy

As proud MDNA (Machinery Dealers National Association) members, we offer an exclusive thirty-day return privilege. If you are not satisfied with your purchase, simply send the item back in its original condition for a full refund. This return privilege is not a warranty. Option to repair at dealer’s discretion. Machinery Exchange is not responsible for third party charges, such as: rigging, shipping, installation, and service work. All third-party charges are not refundable.

*RETURN PRIVILEGE DOES NOT APPLY TO CONSIGNMENT OR DISCOUNTED ITEMS.

Damages- We go above and beyond to assure your item arrives safely but there have been cases when an item still gets damaged during transit. We will not be held accountable for an item damaged during transit unless it was packaged improperly. Always insure your shipment when making shipping arrangements. This allows you to make a claim against the shipping company for the amount of loss. If an issue arises during transit we will do our best to represent you as our customer and resolve the issue. Ultimately shipping is a contract between you and another company. Machinery Exchange is cannot be held responsible for freight costs, transit times, etc.